Making a complaint about an officer of the Legislative Protective Service

The Legislative Protective Service (LPS) consists of peace officers and security officers who provide safety and security services to the legislative precinct. The precinct includes the main Legislative Building, its grounds, and the Whitney Block.

How to make a complaint

You can make a complaint about LPS regarding:

  • policy
  • service
  • an officer’s conduct or interaction

There are four ways to contact us with your complaint:

  • in person
  • phone (416-325-7988)
  • mail (Legislative Protective Service, Legislative Building, Room B-7, 111 Wellesley St. W, Toronto, ON M7A 1A2)
  • email (mcivil@ola.org)

LPS does not typically accept anonymous or unsigned complaints. Certain accommodations may be made.

LPS will investigate third-party complaints. However, there will not be an official response on the outcome of these investigations.

LPS will not investigate a complaint that is frivolous, vexatious or made in bad faith.

Levels of complaint process

Conversation

If you encounter an issue with an officer while at the Legislature, you may ask to speak with the officer’s supervisor.

Informal complaints process

If your complaint or concern remains unresolved after having a conversation, the informal complaints process allows LPS to solve, explain, clarify, or settle a matter directly with the complainant. These complaints are usually dealt with in person at the Legislature with a supervisor or by an assigned person designated by the LPS director.

Formal complaints process

If your complaint is unresolved after the informal complaints process, or if you wish to make a formal complaint at any time, please complete and submit the complaint form. If you require assistance filling out the form, contact the LPS director at 416-325-7988.

Submit your complaint as soon as possible to allow the best opportunity to gather information.

After you have submitted the complaint form:

  1. LPS will acknowledge receipt and assign an investigator within approximately two business days
  2. The investigator will discuss your complaint, ask you to sign the complaint form, and, if necessary, obtain a detailed witness statement. The investigator will need any witness information and evidence.
  3. The investigator will explain the investigative process to you.
  4. The investigator will endeavor to complete the investigation within 60 days. LPS will notify you if an extension is required.
  5. After the investigation has concluded, you will receive a letter outlining the findings.

When a complaint is substantiated, the director of LPS will follow the Legislative Assembly of Ontario’s policy on the progressive steps of discipline.

Withdrawing a complaint

You can withdraw a complaint any time before the investigation concludes. The investigator will discuss your request and have you sign off on your complaint. 

LPS will consider your complaint is to be withdrawn if they have not received a response from you after 60 days.