Accessibility policies at the Office of the Legislative Assembly

Commitment to accessibility

The Office of the Assembly is committed to providing barrier-free access to the Legislative Building and to the programs, goods, publications, and services we provide. We do our best to make sure that our policies, practices, and procedures promote independence, dignity, integration, equality, and opportunity for persons with disabilities.

Staff training

We are trained to consider people with disabilities in our work. Our training includes how to welcome visitors with disabilities to the Legislative Building and how to help people use our programs, goods, publications, and services.

Communications and information

You can communicate with us in the way that suits you best. We will do our best to communicate with you in a way that meets your needs. We will use plain language in our documents and publications where we can. We will respond to your questions, comments, and requests in a timely way.

We will make our best efforts to provide our information in accessible formats. If these formats do not meet your needs, we will provide alternate formats on request. Contact accessibility@ola.org or call 416-325-3939.

Assistive devices

You may bring your own personal assistive devices to the Legislative Building, as long as they don’t interfere with the business of the Legislative Assembly.

Support persons

A support person or persons may come with you when you visit us, provided their presence doesn’t interfere with the business of the Legislative Assembly. If you contact us before your visit, we will advise you if a support person might be needed.

Service animals

You may bring a service animal to all public areas of the Legislative Building, except where service animals are not allowed by law. For example, you may not bring your service animal to areas where food is prepared. We’ll help you visit public areas where service animals aren’t permitted. While you visit those areas, we will keep your service animal in a safe and secure area for you.

Notices of service disruption

If there are service disruptions that affect access to the building or to our programs and services, we will post notices on our website. We will also post notices in the parts of the building that are affected. The notices will provide information on other means of access.

To find out about service disruptions before you visit, call Parliamentary Protocol and Public Relations at 416-325-7500 or TTY 416-325-9426.

Request an accommodation

To ask for an accommodation or help, you can contact:

  • any on-duty Office of the Assembly staff member
  • the branch that provides the program, publication, good, or service
  • the Assembly’s AODA Working Group at 416-325-3939 or accessibility@ola.org

Please give us as much notice as you can.

Feedback

To comment on how well we provide access to our building, programs, goods, publications, and services, contact:

Vicki Whitmell
Chair, AODA Working Group
Legislative Assembly of Ontario Queen’s Park
Toronto, Ontario M7A 1A2
Telephone 416-325-3939
email: accessibility@ola.org

We reply to all requests, comments, and complaints. If we can’t respond right away, we’ll tell you when you can expect to hear from us. We will make sure that the proper people are advised.

Our accessibility plan

We publish an Accessibility Plan. It is updated periodically. The plan outlines how we are working to remove existing barriers and make sure that new ones are not created. Plans are available in alternate formats on request.

Accessibility plans

2016-2020 Accessibility plan
2012-2013 Accessibility plan
2011-2012 Accessibility plan
2010-2011 Accessibility plan
2009-2010 Accessibility plan
2007-2008 Accessibility plan
2006-2007 Accessibility plan
2005-2006 Accessibility plan
2004-2005 Accessibility plan